About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Supervisor Patient Care Services
Position Summary:
Guides and mentors the staff in daily activities of decision making for patient care, bed access and family dynamics. Serves as a resource to staff during the scheduled shift. Assumes daily functioning of the Patient Care Service areas in accordance with established hospital and nursing policies, procedures and standards. Plans, implements, coordinates and evaluates staffing and patient care. Initiates and/or participates in corrective action process and personal development plan.
Essential Functions and Responsibilities:
1. Operations
· Ensures quality and efficiency in the assigned Patient Care Service units, on a shift to shift basis.
· Monitors and modifies patient flow within the departments to maximize efficiency, maintain quality, and promote patient satisfaction.
· Functions as the liaison between the Nursing units, all in house nursing units and ancillary departments.
· Adjusts and allocates nursing assignments to meet the needs of the department.
· Assures the reporting, handling, and documentation of all patient incidents, variances in patient care, issues related to substandard quality of care, safety issues, and actual or potential litigation or media situations, occurring during their shift.
· Keeps management and staff informed of work-related matters on a regular basis.
2. Clinical
· Functions as a role model and mentor to all staff.
· Assists with all aspects of patient care on an as-needed basis.
· Knowledgeable with all equipment, supplies, forms and procedures utilized on the nursing units. (or unit specific, as applicable)
3. Customer Service
· Aware of who our customers are - patients, patient families, physicians and anyone requiring the services of McLaren Port Huron.
· Ensures quality customer service.
· Empowers and encourages to address and rectify customer concerns at the time of occurrence in a manner that is acceptable to the customer and the hospital.
· Knowledgeable with community resources and referral agencies for customers in need of shelter, food, medications, and follow-up medical care. (May be unit specific, as appropriate).
· Pro-active in meeting the needs of the patients, families, physicians and staff.
· Performs other related job duties as requested.
Required:
· Associates degree. Graduate of a Nursing program.
· Two (2) years of prior work experience in nursing
· Current State of
· BLS and ACLS certification and/or Canadian equivalent
Preferred:
· Bachelor’s degree in Science in Nursing
· Three (3) years of prior work experience in nursing or Charge Nurse work experience
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
