About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Supervisor Patient Access
Position Summary:
Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.
Essential Functions and Responsibilities:
- Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
- Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy. Documents performance measures for productivity and quality and provides feedback and corrective action as needed. Terminates employees as appropriate.
- Accountable for the training of new staff and evaluating existing staff’s need for additional training. If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
- Directly responsible for the training and collection of copays and deductibles at the point of patient access.
- Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department. Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
- Creates and monitors employee schedule and timesheets and enters information for payroll.
7. Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training. Customers include patients, physicians, co-workers
8. Leads, plans and directs staff.
9. Responds promptly, professionally and courteously to all customers’ needs.
10. Communicates effectively and often with leadership and staff.
11. Contributes to continuous quality improvement efforts.
12. Completes tasks accurately and timely.
13. Organizes time and prioritizes effectively.
14. Practices cost effective measures.
15. Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.
16. Complies with HIPAA regulations and Patient Bill of Rights.
17. Follows all safety and health standards.
18. Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.
Qualifications:
Required:
- Associates Degree in business management, accounting or related field
· Two years’ experience in Patient Access or a related department.
- One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
OR
- High School diploma
- Five years in Patient Access or related department
- One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
Preferred:
Knowledge, Skills, and Abilities:
· Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Health Care
· Provides service excellence standards:
o Responds promptly, professionally and courteously to all customers’ needs.
o Cooperates and communicates effectively with all McLaren Health Care team members.
o Contributes to continuous quality improvement efforts.
· Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
· Organizes time and prioritizes effectively.
· Completes tasks accurately and timely.
· Works to meet department needs and objectives.
· Practices cost effective measures.
· Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.
- Complies with HIPAA regulations and Patient Bill of Rights
- Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers
- Works independently in a self-directed, non-confrontational, collaborative manner
- Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes
- Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects
- Translates Mission and Vision into daily interactions with internal and external clients. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
- Displays high ethical standards
· Working knowledge of medical terminology and billing systems/software.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
