About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Supervisor Patient Access
Qualifications:
Required:
- Associates Degree in business management, accounting or related field
· Two years’ experience in Patient Access or a related department.
- One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
OR
- High School diploma
- Five years in Patient Access or related department
- One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
Preferred:
Knowledge, Skills, and Abilities:
· Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Health Care
· Provides service excellence standards:
o Responds promptly, professionally and courteously to all customers’ needs.
o Cooperates and communicates effectively with all McLaren Health Care team members.
o Contributes to continuous quality improvement efforts.
· Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
· Organizes time and prioritizes effectively.
· Completes tasks accurately and timely.
· Works to meet department needs and objectives.
· Practices cost effective measures.
· Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.
- Complies with HIPAA regulations and Patient Bill of Rights
- Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers
- Works independently in a self-directed, non-confrontational, collaborative manner
- Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes
- Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects
- Translates Mission and Vision into daily interactions with internal and external clients. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
- Displays high ethical standards
· Working knowledge of medical terminology and billing systems/software.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
