About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Supervisor Communications
Position Summary:
Work as regular Operator and oversees the duties of the Operators. Organize the necessary training of new and existing employees and assures feedback to obtain maximum performance. Develop department schedule. Maintain attendance and tardiness for the department which includes maintaining Kronos. Ability to maintain performance evaluations for the department. Assists and coordinates meetings and training. Acts as patient information and assists customers with directions and other customer related issues. Ability to write policy and procedures. Maintain physician answering service. Monitor and respond to emergency alarms.
Essential Functions and Responsibilities:
- Acts independently, consistently exercises discretion and judgment in performing work which is predominantly intellectual and varied in nature.
- Demonstrates understanding and competence in all areas of Evidenced Based Leadership including: leader rounding, thank you notes, stoplight reports, 30/90 day conversations, leadership development institutes, linkage grids, skills validation, AIDET, hourly rounding, and High-Middle-Low conversations.
3. Performs routine typing and clerical duties.
- Responsible for assuring excellent customer service and AIDET is followed both internally and externally.
- Responsible for assigning work to employees and directing the workflow in area of jurisdiction.
- Responsible for completion of work assignments and prepares and posts schedules.
7. Training new operators.
8. Attempts to resolve employee complaints/concerns.
9. May discipline subordinates according to Medical Center procedure.
Qualifications:
Required:
· High school diploma or equivalent
· Three (3) years of experience as a Switchboard Operator
Preferred:
NONE
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
