About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Scheduler
Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Essential Functions and Responsibilities as Assigned:
1. Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
2. Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
3. Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
4. Update patient record, including any notes necessary for the technologist, customer, or future reference.
5. Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
6. Obtains proper approval for schedule changes or cancellations as appropriate.
7. Maintain total confidentiality of personal and financial data.
8. Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
9. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
- Performs other related duties as required and directed.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
