About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Computer Hardware Engineer Lead
Position Summary:
The Computer Hardware Engineer Lead acts as a senior technical and operational resource for a team of computer hardware engineers. Collaborates with IT leadership and site leadership to set daily priorities and monitor the team’s performance. In addition, the lead works alongside the technicians to provide front-line hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Also, provides excellence in customer service going above expectations.
Essential Functions and Responsibilities as Assigned:
- Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
- Motivates and encourages workers by using strong interpersonal skills to build customer and team relationships.
- Acts as the escalation point for site leadership related to computer hardware engineering tasks and efforts.
- Manage the organization and inventory of desktop hardware and software resources.
- Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
- Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.
- Collaborates with IT and site leadership to set daily priorities and monitors the team’s performance.
Qualifications:
Required:
- High school diploma or GED.
- Four years of experience working in a Desktop Support/Client Services role.
OR
- Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
- Two years of experience working in a Desktop Support/Client Services role.
Preferred:
- Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
