About Us
The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.
Assistant Manager Patient Care Services
Position Summary:
Supports the Manager Patient Care Services of the Emergency Department in leading and supervising the daily operations of assigned unit. Assists with staff management and development, ensuring clinical standards are upheld, and serves as a liaison between staff, administration, and other healthcare professionals to ensure appropriate patient care delivery.
Essential Functions and Responsibilities:
1. Maintains operational responsibility for assigned unit.
2. Promotes positive customer relations with physicians, patients, families, visitors and employees.
3. Follows up on complaints and grievances and provides feedback in a timely manner. Monitors and promotes positive level of customer, patient, staff and physician satisfaction.
4. Promotes collaboration regarding patient care issues with various staff levels and disciplines. Ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
5. Participates in unit conferences, educational endeavors, and in-service meetings.
6. Completes employee performance evaluations in a timely manner.
7. Ensures that quality and appropriateness of care is maintained/monitored.
8. Ensures nursing care plan is developed and implemented.
9. Assists with implementation, maintenance and monitoring of capital and operating budgets within parameters.
10. Assist with staffing, scheduling, evaluating, coaching, counseling and discipline of unit personnel.
11. Performs other duties as required or requested.
Qualifications:
Required:
• Associate’s degree in nursing
• Licensed as a Registered Nurse to practice nursing in Michigan
• A minimum of 2 years’ nursing-related experience
• BLS Certification
Preferred:
• Bachelor’s degree in nursing or related health care field
• ACLS Certification
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
