Unit Assistant – Patient Family Centered Care Coordinator

Position Summary: Responsible for taking on a variety of administrative tasks that support nursing unit operations and the delivery of effective and efficient services to meet the needs of patients and families. This includes establishing and maintaining efficient communication, accurate data entry, maintaining inventory of identified forms and supplies, and other support activities.

Essential Functions and Responsibilities:

1. Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel.
2. Greets visitors in person or on the telephone and answers inquiries; relays calls to patients; gives directions; refers inquiries to nursing and physician staff.
3. Performs varied administrative tasks such as answering the phone, greeting visitors, maintaining department logs & reports, scheduling appointments, typing, filing, copying, faxing and ordering office supplies and equipment supplies to ensure the functionality and coordination of the department’s activities.
4. Performs a variety of computer/data entry functions to support patient care including establishing and maintaining patient record; may enter nursing and physician notes and orders; handling the majority of a patient's paperwork, such as discharge, admission, and personal information forms.
5. Ensures compliance with all health care regulations, including HIPAA and OSHA.
6. Perform other related duties as required and directed.

Position/Subsidiary Specific (Oakland Medical Surgical/Acute Care Services):

·        Patient Support and Comfort:

·        Addressing Patient Needs: Unit assistant - PFCC proactively identify and address patient needs, ensuring a comfortable and positive hospital experience. 

·        Assisting with Basic Needs: Unit assistant - PFCC will assist with tasks such as answering call lights, providing basic comfort items (e.g., extra pillows, blankets), and ensuring the patient's environment is clean and organized. 

·        Entertainment and Comfort: Unit assistant - PFCC may offer entertainment options like books, magazines, or access to streaming services. 

·        Concierge Services:

·        Information and Guidance: Unit assistant- PFCC serve as a point of contact for patients and visitors, providing information about visiting hours, directions, and hospital policies. 

·        Facilitating Communication: Unit assistant – PFCC will help with communication between patients, families, and medical staff. 

·        Coordination of Services: Unit assistant - PFCC will coordinate services such as arranging transportation, picking up prescriptions, and transferring to other areas of hospital.

·        General Support:

·        Answering Unit Phones: Unit assistant – PFCC will answer unit phones and transfer calls to the appropriate staff. 

·        Maintaining Resources: Depending on the unit, the Unit assistant – PFCC may maintain resources like pamphlets and department contacts. 

·        Patient Satisfaction and Loyalty:

·        Positive Interactions: By providing attentive and compassionate care, unit assistants- PFCC contribute to patient satisfaction and loyalty. 

·        Creating a Welcoming Environment: Unit assistant – PFCC will help create a welcoming and supportive environment for patients and families, which can lead to a more positive hospital experience.