About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Strategic Operations Lead
McLaren Health Plan (MHP) is a company with a culture of high performance and a mission to help people live healthier and more satisfying lives. We are looking for a Strategic Operations Lead, to join in leading the organization forward.
MHP is a Managed Care Organization dedicated to meeting the health care needs of each member. MHP offers multiple product lines, including individual and family plans, and Medicaid and Medicare plans to Michigan residents for every stage of life. McLaren Health Plan is accredited by the National Committee for Quality Assurance (NCQA).
MHP values the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plan can thrive. As an employee of MHP, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.
Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org
Position Summary:
The Strategic Operations Lead serves in an individual-contributor role that partners directly with the Director of Health Services Operations to advance strategy, performance, and regulatory readiness across Utilization Management (UM), Care Management (CM), and related Medical Management programs. This role drives strategic initiatives, operational excellence, regulatory readiness, business performance, and cross-functional execution to support organizational goals and regulatory requirements. This role influences departmental performance without direct supervisory responsibility. The role leads enterprise initiatives and ensures execution of department priorities through data-driven decision making, project leadership, and continuous process improvement.
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Qualifications:
Required:
Bachelor's degree in healthcare administration, business administration, nursing, public health, or a related field.
Five (5) years’ progressive experience in managed care, health plan operations, utilization management, care management, quality, compliance, or strategic operations with three (3) years of progressive responsibility in leading cross-functional or enterprise operational initiatives without formal authority over the teams involved.
Preferred:
Master’s degree in healthcare administration, business administration, nursing, public health or a related field.
PMP, Lean Six Sigma, Agile, or equivalent certification.
Two (2) years’ experience in Medicaid, Medicare Advantage, Commercial, or Dual-Eligible health plans
Two (2) years’ experience with CMS, NCQA, and state regulatory requirements
Two (2) years’ experience with population health, UM, or CM platforms.
Two (2) years’ experience with Power BI, Tableau, SQL, or other healthcare analytics tools
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
