About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Sales and Agent Support Specialist - Michigan
McLaren Health Plan (MHP) is a company with a culture of high performance and a mission to help people live healthier and more satisfying lives. We are looking for a Sales & Agent Support Specialist, to join in leading the organization forward.
MHP is a Managed Care Organization dedicated to meeting the health care needs of each member. MHP offers multiple product lines, including individual and family plans, and Medicaid and Medicare plans to Michigan residents for every stage of life. McLaren Health Plan is accredited by the National Committee for Quality Assurance (NCQA).
MHP values the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plan can thrive. As an employee of MHP, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.
Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org
Position Summary:
The Sales & Agent Support Specialist serves as the primary operational and relationship support contact for MHP’s external independent agent, agency, and Field Marketing Organization (FMO) distribution channels across Medicare Advantage (MA), Medicare Supplement (Med Supp), and Individual Affordable Care Act (ACA) Marketplace product lines. This role is foundational to MHP’s sales strategy, ensuring that contracted agents and FMO partners have the tools, training, compliance resources, and operational support they need to effectively represent and enroll beneficiaries into MHP plans.
The Sales & Agent Support Specialist functions as a dedicated agent concierge, production tracker, and relationship manager for the broker distribution channel. This position supports a high volume of agent relationships across multiple product lines and is responsible for agent contracting, certification tracking, production monitoring, compliance oversight, event coordination, and ongoing agent engagement activities designed to drive enrollment growth through external partners.
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Required:
Associate's degree in business, healthcare administration, marketing, or a related field.
Minimum two (2) years of experience in a health insurance sales support, broker relations, or agent services role, preferably within a health plan, FMO, or managed care organization.
Demonstrated experience working directly with independent agents, brokers, and/or FMO/IMO organizations in the Medicare Advantage, Medicare Supplement, or ACA Marketplace markets.
Working knowledge of CMS Medicare Marketing Guidelines, agent/broker compliance requirements, and state insurance licensing regulations (Michigan DIFS).
Valid state driver's license, reliable transportation, and automobile insurance coverage required and maintained throughout employment in this position.
Preferred:
Bachelor's degree in business, healthcare administration, marketing or a related field.
Three (3) or more years of experience in Medicare Advantage, Medicare Supplement, or Individual ACA Marketplace broker/agent support within a health plan or FMO environment.
Experience managing agent contracting and appointment processes through state DIFS and CMS agent/broker systems.
Familiarity with FMO hierarchies, downline agent management, and override commission structures.
Active Michigan Life & Health (Accident & Health) Insurance License a significant plus; willingness to obtain licensure preferred.
Experience with CMS agent training and certification tracking platforms (AHIP, NABIP, MLMS).
Familiarity with McLaren Health Plan, McLaren Health Care, or McLaren Integrated HMO Group products and provider networks.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
