About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Receptionist- Oakland Pain Consultants
Job Summary
The Pain Clinic Receptionist serves as the first point of contact for patients and visitors, providing a welcoming and professional experience in a fast-paced medical environment. This role is responsible for managing patient check-in and check-out, scheduling appointments, verifying insurance information, collecting payments, and supporting the clinical and billing teams. The ideal candidate is compassionate, detail-oriented, and committed to providing excellent customer service to patients experiencing chronic or acute pain.
Duties/Responsibilities
- Greet and check in patients in a courteous and professional manner.
- Schedule, confirm, and reschedule patient appointments efficiently.
- Verify insurance eligibility, collect copayments, and update demographic information.
- Answer phones, route calls, and respond to messages promptly and professionally.
- Coordinate with clinical staff to ensure smooth patient flow and timely rooming.
- Filter through referrals & schedule accordingly
- Collect and post patient payments; balance cash drawers and prepare daily deposits.
- Maintain confidentiality of patient records and comply with HIPAA regulations.
- Forward medical records requests into the proper clinical inbox for processing.
- Communicate with patients regarding appointment reminders, required paperwork, and follow-up visits.
- Maintain cleanliness and organization of the front office and waiting area.
- Provide administrative support for the pain management team as needed.
- Communicate clearly and courteously with patients, providers, and team members.
- Adhere to all confidentiality, safety, and compliance policies and procedures.
- Print & Prepare all New Patient paperwork, procedure checklists, & consent forms filling in all applicable areas
- Check personal clinical inbox daily (in the morning, throughout the day, and before the end of your shift) to ensure timely responses to any pending needs.
- Check voicemails at the beginning of every shift and call the patients back and address their needs. Check voicemails again after lunch breaks & address.
- Perform other related duties as assigned.
Qualifications/Experience
· Education: High school diploma or equivalent required; medical office or billing coursework preferred.
· Experience: Minimum of one year of experience in a medical office setting, preferably in pain management, orthopedics, or physical medicine.
· Skills and Abilities:
· Excellent communication and interpersonal skills.
· Strong attention to detail and accuracy.
· Proficiency in electronic medical records (EMR) and Microsoft Office applications.
· Ability to multitask and manage competing priorities in a busy clinical environment.
· Compassionate and professional demeanor when interacting with patients in pain.
· Working knowledge of medical terminology, insurance processes, and HIPAA compliance.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
