About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Receptionist
Position Summary: As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
Essential Functions and Responsibilities:
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Ensure reception area is tidy and presentable, with all necessary stationery and material.
- Order front office supplies and keep inventory of stock.
- Update calendars and schedule meetings.
- Keep updated records of office expenses and costs.
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.
- Performs other related duties as required and directed.
Lead Essential Functions and Responsibilities (if classified in a lead role):
- Contributes to performance feedback, hiring decisions.
- Ensures standards are met (quality, timeliness, customer service, etc.).
- Evaluates and tests new procedures/processes.
- Orients and/or trains new staff.
- Problem solving capabilities.
- Subject matter expert/technical leadership.
- Work flow/distribution of work.
- Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.
Qualifications:
Required:
Preferred:
· Prior receptionist or customer-facing experience.
Knowledge, Skills, and Abilities:
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (e.g. fax machines and printers).
- Interpersonal, organizational and communication skills.
- Ability to carry out directions, read and write.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
