About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Provider Information Technology Support Specialist
Position Summary:
Provides Electronic Medical Record (EMR) training and ongoing support for physicians and providers to drive successful utilization of the electronic systems. Responsible for providing physician training for Dragon Speech recognition, and to encourage and ensure ongoing adoption. Works to align system build, and training to the provider workflows. Provides at the elbow support for the physician population.
Essential Functions and Responsibilities:
1. Perform training for EMR and Dragon Medical One applications for both in-patient physicians, as well as ambulatory private practice physicians and staff
2. Facilitate dissemination of education and training materials
3. Develop and maintain tip sheets and end-user training/support documentation
4. Provides technical support to end users of applications.
5. Assist IT leaders in the analysis of current state, future state and gap analysis.
6. Utilizes appropriate methodologies for communication, issue tracking, system, and project documentation.
7. Troubleshoots problems or questions from end users while prioritizing issues and workload effectively
8. Participates in interdisciplinary and process improvement teams to identify potential future uses of the information systems and potential improvements in the current use of the systems.
9. Coordinates work with users and the IT department to resolve conflicts between workflow and the information systems. Supports staff to use technology in a manner which promotes maintenance of patient safety and confidentiality.
10. Performs other related duties as required and directed.
Qualifications:
Required:
· Associate degree in computer technology, or equivalent combination of education and experience. (Equivalency is High School diploma plus 2 years working in health care or IT)
· 1 year experience in a healthcare setting (2 years without Associates degree)
· Ability to travel to ambulatory offices in all McLaren Regions, including but not limited to; Northern Michigan, Central Michigan, Bay, Lansing, Flint, Lapeer, Oakland, Macomb and Port Huron with schedule flexibility, if necessary.
Preferred:
· Previous Cerner Millennium/Power Chart experience.
- Two year of education or training experience
- Two years of IT experience in a healthcare environment
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
