About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Patient Navigator - McLaren Heart and Vascular Institute
Serving as a central contact, the navigator helps patients and families understand their care pathway, schedule timely appointments, and coordinate referrals across McLaren subsidiaries and affiliated physician practices. The role ensures continuity, enhances the patient’s experience, and supports high-quality, efficient cardiovascular care aligned with McLaren’s systemwide standards.
Essential Functions and Responsibilities:
- Serves as the primary point of contact for patients navigating cardiovascular care, including general cardiology, interventional cardiology, and cardiac surgery.
- Coordinates appointments, testing, procedures, and consultations across McLaren hospitals, outpatient centers, and physician offices.
- Facilitates timely referrals between referring and receiving providers to ensure continuity of care.
- Assists patients and families in understanding diagnoses, treatment options, care plans, and next steps.
- Collaborates with subsidiary hospital cardiovascular teams to standardize navigation processes and share best practices.
- Works closely with cardiologists, interventional cardiologists, cardiac surgeons, and other specialists to align scheduling and transitions of care.
- Utilizes the electronic health record to document navigation activities and track patient progress.
- Monitors patient compliance with follow-up and care plans; identifies and resolves barriers to access.
- Supports systemwide initiatives to improve access, patient satisfaction, readmissions, and outcomes.
- Participates in committees, multidisciplinary rounds, and case conferences.
- Collects data for navigation metrics, access dashboards, and performance reporting.
- Promotes patient education and empowerment throughout the care continuum.
- Performs other duties as assigned.
Required:
- 3 years of clinical experience in cardiology, interventional cardiology, or cardiac surgery
Preferred:
- Current Registered Nurse (RN) license
- 2 years experience in a multi-hospital or integrated health system
- 2 years experience in care coordination, case management, or navigation preferred.
- Advanced Cardiovascular Life Support certification
- Current Registered Nurse (RN) license in the State of Michigan
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
