About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Patient Liaison
Qualifications:
Required
- High school diploma or equivalent.
- One year experience in a customer service or health care setting.
Preferred:
· Associate degree in related area.
· Formal customer service skill training.
· Two years related experience in program/service.
Knowledge, Skills, and Abilities:
- Demonstrated ability to coordinate multiple tasks simultaneously.
- Well-developed communication and customer service skills, often in stressful situations.
- Demonstrated skill in problem solving and working effectively with people.
- Knowledge of medical terminology.
- Proficient in MS Office and related computer programs.
- Competency in applying the principles, methods, materials and equipment necessary in
providing liaison services.
7. Knowledge of HIPAA including patient rights, privacy and confidentiality.
8. Ability to understand, interpret, explain, and use data.
9. Compliance with the Code of Ethics and Guide for Professional Conduct.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
