About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Patient Access Representative Senior
Position Summary: The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.
Essential Functions and Responsibilities:
1. Provides training and guidance to Patient Access Rep as required.
2. May be assigned special projects related to Patient Access workflow, procedures, etc.
- Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
- Greet customers promptly with a warm and friendly reception.
- Collects, documents, scans all required demographic and financial information.
- Direct patients to appropriate setting, explaining, and apologizing for any delays.
- Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
- Estimates and collects copays, deductibles, and other patient financial obligations
- Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
Applies recurring visit processing according to protocol. - May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
- Performs duties otherwise assigned by Management.
Qualifications:
Required:
- High School Diploma or equivalent required.
· 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.
Preferred:
- Certification in medical billing, coding, or equivalent job specific certification
Knowledge, Skills, and Abilities:
- Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators.
- Working knowledge of CPT, HCPCS, and ICD-10.
· Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
· Provides service excellence standards:
o Responds promptly, professionally, and courteously to all customers’ needs.
o Cooperates and communicates effectively with all McLaren Health Care team members.
o Contributes to continuous quality improvement efforts.
· Must be able to understand, explain, calculate, analyze, and interpret the information reviewed daily.
· Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training.
- Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
- Works independently in a self-directed, non-confrontational, collaborative manner.
- Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
- Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects.
- Translates Mission and Vision into daily interactions with internal and external customers. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
- Displays high ethical standards.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
