About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Patient Access Representative I
🔍 Michigan, Caro
Position Summary:
Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by CBO Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.
Essential Functions and Responsibilities:
1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
2. Responds promptly, professionally and courteously to all customers’ needs.
3. Cooperates and communicates effectively with all McLaren Health Care team members.
4. Contributes to continuous quality improvement efforts.
5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.
Qualifications
Minimum:
· High School Diploma or GED
· Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
· Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
Preferred:
· Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
· Certification in medical billing, coding, or equivalent job specific certification
· Working knowledge of CPT, HCPCS, and ICD-10
· One-year experience in Revenue Cycle
Knowledge, Skills, and Abilities:
· Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Health Care.
· Provides service excellence standards:
o Responds promptly, professionally and courteously to all customers’ needs.
o Cooperates and communicates effectively with all McLaren Health Care team members.
o Contributes to continuous quality improvement efforts.
· Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
· Organizes time and prioritizes effectively.
· Completes tasks accurately and timely.
· Works to meet department needs and objectives.
· Practices cost effective measures.
· Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
- Complies with HIPAA regulations and Patient Bill of Rights.
· Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers.
- Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
- Works independently in a self-directed, non-confrontational, collaborative manner.
- Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
- Customer Focus: promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects.
- Translates Mission and Vision into daily interactions with internal and external clients. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
· Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers.
- Displays high ethical standards.
Position Specific Expectations:
Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Patient Access Representative I.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
