About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Operator
Position Summary:
Answer and follow through on incoming telephone calls. Ability to monitor and respond to emergency alarms. Acts as patient information area and assists customers with directions and other customer related issues. Maintains a physician answering service.
Essential Functions and Responsibilities:
1. Answers incoming telephone calls; relays calls; may give limited information, according to established procedure.
2. Announces various notifications; pages by voice and beeper.
3. Controls television and telephone panels; replaces and distributes telephones; reports and documents all Medical Center telephone repairs.
4. Assists patients and others in placing telephone calls.
5. Monitors patient census list and physician registry; assumes responsibility for the Physicians Answering Service, according to established procedure.
6. Responds to alarms according to established procedure.
7. Performs routine typing and clerical duties.
8. May perform Job Responsibilities of CLERK/GENERAL (INFORMATION).
9. Participates in performance improvement activities.
10. Performs other related duties as required and directed.
Shift: Variable
Biweekly hours: 0
Qualifications:
Required:
- High school diploma or equivalent
Preferred:
none
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
