About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Manager Patient Accounting
Position Summary:
Under the direction of the Regional Director, Patient Accounting, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Accounting Department.
This position manages the oversight and implementation of the patient accounting programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience.
Essential Functions and Responsibilities as Assigned:
1. Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.
2. Accountable for at least one Job Assignment: Billing, Follow-Up, Cash Posting Customer Service and Clerk/Scanning, Denials, Insurance Verification.
3. Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.
4. Responds promptly, professionally and courteously to all customers’ needs.
5. Cooperates and communicates effectively with all McLaren Health Care team members.
6. Contributes to continuous quality improvement efforts and practices cost effective measures.
7. Monitors and controls staff performance to include quality, quantity and timeliness.
8. Develops and maintains positive relations with all customers both internal and external.
9. Manages multiple staff and functions within the CBO.
10. Assesses and adjusts staffing as needed, and makes recommendations for departmental structure and ongoing staffing levels based on workload.
Qualifications:
Required:
· Bachelor’s degree in business management, accounting or related field
· Four years in patient financial services or a related department
- Two years’ experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
OR
- High School Diploma or GED
- Ten years in patient financial services or a related department
- Two years’ experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
