Manager Patient Access

Position Summary:

Under the direction of the Regional Director, Patient Access, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Access Department. This position manages the oversight and implementation of the patient access programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice. This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience. 

Essential Functions and Responsibilities:

1.     Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.

2.     Accountable for at least one Job Assignment:  Registration/Patient Access, Financial Clearance/Insurance Verification, Cashier, Scheduling, Charge Entry, Financial Counseling.

3.     Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.

4.     Responds promptly, professionally and courteously to all customers’ needs.

5.     Cooperates and communicates effectively with all McLaren Health Care team members.

6.     Contributes to continuous quality improvement efforts and practices cost effective measures.

7.     Monitors and controls staff performance to include quality, quantity and timeliness.

8.     Develops and maintains positive relations with all customers both internal and external.

9.     Manages multiple staff and functions within their assigned department(s).

10.  Assesses and adjusts staffing as needed, and makes recommendations for departmental structure and ongoing staffing levels based on workload.

11.  Interviews, selects, orients, and trains new staff.

12.  Prepares, schedules, assigns work, controls attendance, maintains time records and authorizes overtime.

13.  Interprets and assures adherence to McLaren Health Care and department policies, procedures and work standards.

14.  Initiates disciplinary actions as appropriate; hears and may resolve complains or grievances.  Initiates or recommends other personnel actions as appropriate, such as promotions, suspensions, and terminations.

15.  Ensures that all employees adhere to department policies and procedures.

16.  Assists the Regional Director in the development of the annual budget; also monitors departmental expenses monthly and addresses variances from budget as appropriate.

17.  Establishes and oversees procedures and cooperates with all business partners.

18.  Collaborates with the Reimbursement staff.

19.  Keeps the Regional Director advised of all legal matters.

20.  Cooperates with the CBO Revenue Cycle managers/supervisors.

21.  Attends/leads departmental meetings and other meetings as requested.

22.  Maintains current knowledge in specialty through self-development, professional seminars, attendance at meetings, etc. Performs other related responsibilities as necessary.

23.  Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.

24.  Communications:  communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.  Exhibits skill in communicating complex information at a level of understanding for the appropriate intended recipients.

25.  Decision Making:  uses independent judgment to exercise authority on behalf of McLaren Health Care Corporation by keeping the organizations mission, vision, and values at the forefront.  Works independently in a self-directed, non-confrontational, collaborative manner.

26.  Supports, advises, promotes and advocates for staff; provides opportunities for professional and technical growth.  Motivates staff; defines priorities and communicates organizational goals and works with them to achieve them; seeks commitment from staff, encourages innovation and team building/planning.  Oversees regular staff meetings.

27.  Translates the Vision and Mission Statement in to strategic management interactions with staff and internal and external clients.

28.  Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.