About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Manager Patient Access
Position
Summary:
Under the direction of the Regional Director, Patient Access, the manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Access Department.
This position
manages the oversight and implementation of the patient access programs by
identifying, planning, implementing and monitoring initiatives to improve
efficiency, reduce errors, and drive towards best practice. This position will
focus on improving business processes within their functional area and the
overall patient accounting areas with goals of adding revenue, reducing costs,
increasing efficiency, eliminating waste, defects, and other non-value added or
duplicate efforts, with a continuous focus on improved customer
experience.
Responsibilities:
- Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.
- Accountable for at least one Job Assignment.
- Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.
- Responds promptly, professionally and courteously to all customers’ needs.
- Cooperates and communicates effectively with all McLaren Health Care team members.
Required Qualifications:
- Five years in a patient financial services or a related department.
- Two (2) years’ experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training).
- Experience in health care setting with working knowledge of medical terminology and billing systems/software.
- Must have effective interpersonal, communication and analytical skills.
Preferred Qualifications:
- Bachelor’s degree in business management, accounting or related field.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
