About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Manager Laboratory Support Services
Position Summary:
Responsible for the overall operation of non-technical areas within and outside the laboratory. Areas of responsibility can include specimen processing, reports processing, problem resolution, client services, clerical support, and patient service centers. Participates in the development and achievement of quality, service, outcomes research, fiscal productivity and customer/employee satisfaction goals and objectives.
Essential Functions and Responsibilities:
1. Oversees daily operations, including assignment of lab staff and monitoring performance of the processes in the assigned areas to ensure that area specific departments of responsibility are harmonized with the central laboratory.
2. Purchases or approves purchases of equipment and supplies, maintains inventory and instrument maintenance.
3. Coordinates and conducts education and training programs for staff, other corporate personnel, and external customers. Develops and implements standard operating procedures (SOPs). Oversees staff development and evaluation of new products and procedures to increase efficiency and reduce costs.
4. Develops and maintains appropriate quality assurance procedures; ensures compliance with current safety requirements; coordinates activities with other state and federal agencies and entities.
5. Participates in developing and monitoring long range planning and budgeting processes in conjunction with operations management, researches and makes recommendations for new capital equipment and areas of growth and contracts for reagents and instrumentation.
6. Maintains current knowledge of advances in laboratory technology; federal and state regulations; attends seminars, lectures, meetings, and professional conferences. Maintains an awareness of emerging technology in the field of specialty.
7. Ensures the attainment of objectives through the selection, development, training, and evaluation of staff.
8. Provides leadership for the establishment, monitoring, and analysis of departmental QA indicators. Initiates plan of corrective action if needed. Communicates QA outcomes to appropriate individuals and departments as defined by policy.
9. Participates in operational meetings and conducts regularly scheduled departmental meetings. Serves on, or chairs organizational and inter-corporate committees.
10. Performs other related duties as required and directed.
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Required:
• Associate degree in related field
• Five years related work experience.
Preferred:
• Three years of supervisor experience in a clinical laboratory
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
