About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Director of Neuroscience Service Line
Position Summary:
Manages the neuroscience services at McLaren Health Care including the neuro clinics, stroke program and other neuroscience services. Has operational oversight for all neuroscience services including financial management, personnel management and coordinating the schedules of the physicians and mid-levels working in the McLaren Heath Care neuroscience service. Oversees the operations of the McLaren Tele-stroke network working closely with stroke coordinators across the System to ensure that care protocols and workflow processes are adhered to. Is responsible for monitoring and monthly reporting of quantitative and qualitative outcomes. Timely, addresses performance improvement opportunities for the tele-stroke network. Works closely with the Corporate Vice President of Service Lines to implement and promote the strategic initiatives for the neuroscience service line. Ensures that regulatory requirements, care standards, policies and protocols are communicated across the tele-stroke network and integrated into practice. Collaborates with other members of the healthcare team to plan, implement and monitor clinical activities within assigned areas of responsibility. Monitors activities for and ensures compliance with laws and government regulations.
Essential Functions and Responsibilities:
1. Assures quality and appropriateness of care in assigned service areas. Communicates approved performance improvement initiatives, goals and trended report findings. Uses processes and metrics to measure/manage protocol compliance.
2. Promotes multidisciplinary collaboration on patient care and related issues, and conducts regularly scheduled meetings with clinical leads across the network to review outcomes, introduce new technology and process, and discuss process success and failures.
3. Provides leadership into development and revision of staff education and competency requirements for employees and physicians of the tele-stroke network to meet Joint Commission’s Primary and Comprehensive standards.
4. Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and reports and provides feedback to impacted parties. Monitors level of patient, staff and physician satisfaction via administrative review of surveys, conducting interviews and formal/informal rounds.
5. At McLaren Flint and Macomb in conformance with established Human Resource policies, interviews, selects, evaluates, counsels, disciplines and with approval, terminates subordinate personnel. Reviews recruitment and retention data to identify trends in performance and develops corrective action plans as required. Participates in recruitment activities as requested.
6. In collaboration with other healthcare team members, participates in review and revision of policies, procedures and standards related to assigned service area.
7. Ensures compliance with all internal and external regulatory agency requirements.
8. Assists and mentors McLaren subsidiaries to achieve positive results on their Joint Commission primary and comprehensive surveys. Ensures that each of the subsidiaries adhere to the Joint Commission standards governing the care of stroke patients.
9. Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.
Required Qualifications:
- Bachelor’s degree in Health Care Administration, Business Administration or related field.
- Masters degree or must complete Master’s Degree in Health Care Administration, Business Administration or related field within 18 months of starting position.
- Minimum of seven (7) years of progressive leadership experience in hospital, health system, or healthcare consulting environments, with a strong focus on neuroscience services.
Preferred:
- Executive-level experience leading integrated neuroscience service lines across multi-hospital systems.
- Experience working in a dyad leadership model with physician executives.
- Demonstrated success in system integration, service-line growth, and physician alignment.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
