About Us

McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

Customer Service Representative 6p-6a

🔍 Michigan, Petoskey

📁
Administrative/Clerical
💼
McLaren Northern Michigan
📅
24004439 Requisition #
The Customer Service Representative (CSR) is responsible for managing all customer contacts including but not limited to telephone services, way finding, mobilizing resources, communicating to the organization safety alerts, facilitating communication between customers, physicians, families, patients and Colleagues and the documentation of services using various software systems and processes. 

Responsibilities:
• Provides verbal and written clear and concise communication in all encounters. Answers multiple telephone lines to direct incoming callers using SERVICE Standards Guidelines. 
• Expedites patient transfers using the Physician Direct Service. 
• Provides health care directory including telephone numbers, department locations, physician offices and onsite directions. 
• Manages pager process including pager assignment, testing, swapping, documentation and repair tickets. 
• Provides answering service for physicians including after-hour patient calls, physician-to-physician communication by request and call back service. 
• Communicates to the organization all safety alerts using emergency standards. 
• Responsible for the continuous monitoring and documentation of alarms, disaster status, safety drills, codes, emergency telephones, and security radio monitoring. 
• Maintains electronic physician schedules including the on call and doctor’s day off. 
• Independently manages and reports on various processes as assigned by manager that supports the development of staff, management of services, investigation of transactions, and management of reporting. 
• Performs other duties consistent with purpose of job as directed. 
Required:
• High school diploma or GED. 

Preferred:
• One year previous Call Center or Customer Service experience 

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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