About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Customer Service Representative
Position Summary:
Responsible for providing level 1 support to patients and their families. This includes assisting them with registration procedures, providing service and facility information, obtaining information such as medical histories, and coordinating delivery of care for registered patients.
Essential Functions and Responsibilities:
1. Welcomes customers and patients as they arrive and ask how they would like to be assisted.
2. Provides necessary information regarding the facility’s services and doctors’ availability.
3. Obtains necessary patient information such as medical histories and insurance information and ensures that it is properly processed and recorded.
4. Contacts insurance companies to verify coverage and benefits and provides doctors with feedback on coverage and copays.
5. Assists patients in understanding how their insurance coverage works; calculates and presents copays.
6. Places medical equipment and supplies orders from vendors and suppliers and ensures that they are expedited.
#LI-AK1
Required:
• High school diploma or GED.
• Six months of customer service experience.
Preferred:
• Prior health care experience.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
