About Us
The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.
Customer Relations Specialist
Position Summary:
This position serves as a resource for clients and subsidiary hospital locations regarding specimen and testing information by providing solutions on issues such as sample integrity, sample volume, test clarification, patient name discrepancies and/or questionable results. Maintains and projects a professional image through communication with patients, medical centers, medical staff and co-workers.
Essential Functions and Responsibilities:
1. Answers phone calls, provides information or refers phone calls as needed.
2. Receives and initiates communication to and from remote locations to discuss resolution to identified problems.
3. Has knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
4. Provides specimen requirements, expected ranges, production schedule and information on specimen stability to all clients.
5. Proven ability to meet and work with clients. Works with hospital subsidiaries to ensure proper ordering, labeling, packaging, and transporting of laboratory specimens to McLaren Medical Laboratory (MML).
6. Follows laboratory procedures in resolving problems and documents actions taken appropriately.
Required:
High school diploma or equivalent
2 years previous experience in specimen collection, handling, and processing and/or related health care experience
Preferred:
Associates Degree in Applied Science or related field
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
