About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Clinical Support Specialist-Remote
Position Summary:
The Clinical Support Specialist plays a key role in supporting care coordination programs and driving clinical and financial performance across Population Health value‑based contracts. This position assists in evaluating current performance, implementing improvement initiatives, and monitoring ongoing outcomes to ensure high‑quality, cost‑effective care delivery.
Essential Functions and Responsibilities:
1. Care Coordination Services — Performs care coordination services using ADT systems, population health tools, patient outreach and assessment, resource coordination, and communication across the care continuum (physician offices, home care, hospitals, SNFs, and payors).
2. Lead Navigator Duties — Serves as the Lead Population Health Navigator, overseeing daily operations, mentoring new staff, and collecting quality/compliance data for process improvement.
3. Super‑User Responsibilities — Acts as a super‑user for Population Health software, provider databases, and related applications.
4. Data Tracking & Reporting — Compiles and analyzes reports supporting department operations, provider practices, and McLaren subsidiaries. Examples include ADT utilization, TOC eligibility/scheduling, program billing reports, and other population health metrics.
5. Quality Performance Support — Identifies opportunities to improve physician performance related to quality initiatives from contracted health plans, payers, and government agencies, and assists in developing new processes to support providers, practices, and McLaren subsidiaries in delivering Population Health services.
Required:
- Associate degree in healthcare or related field.
- 3 years of ambulatory practice experience
- 2 years experience in a health plan or Physician Organization environment with Care Coordination, Utilization Management, disease management, and/or population health
- 2 years experience of high functioning data spreadsheet manipulation
Preferred:
- Bachelor’s Degree in healthcare or related field.
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
